Tuesday, 10 April 2007

What to do after I exhausted my ten attempts at login into my BlackBerry?

Vodaphone surprisingly concluded that they needed to send me a new phone to replace this one as the error message indicated a fatal problem...



I have failed to remember the password on my new BlackBerry 7100 and after 10 attempts it locked up. I was not able to use the phone anymore except for emergency calls.

I therefore attempted to reset the phone pressing on the reset button at the back under the cover. Sadly that unsettled the phone which displayed a blank screen with a “501” error message refusing to start normally ever again.

I then decided to contact my phone provider to see what I could do next. Vodaphone surprisingly concluded that they needed to send me a new phone to replace this one as the error message indicated a fatal problem.

I was very keen to get it fixed instead of requested my manager for a brand new phone (this is a company phone). I explained the situation and eventually Vodaphone agreed to send instructions as to how to rebuild the phone operating system.

I thereafter received a very clear email from them explaining the steps to follow.

Basically I had to download an installer which unzipped and installed was then loaded by the BlackBerry Desktop Manager. This software was eventually loaded on the device and the latest available BlackBerry 7100 operating system was reinstalled on the phone.

The whole operation took 30 to 40 minutes. A good 15 to 20 was the operating system being installed. Eventually the installer appeared to have stopped while nothing happened and at the end I decided to stop the device and restarted it.

Luckily it restarted fine, asked to set the phone password and so far all is ok!

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